Crisis and Coping in a Digital Age: Exploring Social and Digital Support Systems in Young Adults

Abstract

Social support is essential for maintaining psychological stability, particularly during periods of crisis. Historically, support was primarily derived from family and community networks; however, these systems have undergone significant transformation in the digital era. This qualitative study investigates the influence of online and offline support networks on the well-being of young adults aged 18 to 24 in Prayagraj, India. Thirty participants described their experiences of emotional distress through semi-structured interviews. The research explores how participants identified and assessed various sources of support during personal crises. Thematic analysis conducted with NVivo software identified four principal themes: emotional crises, offline support, digital support, coping strategies. The results indicate that neither online nor offline support alone is sufficient. Rather, a combination of both, leveraging the immediacy of digital tools and the emotional depth of in-person interactions, is most effective. Small change in social environments contributed to feelings of disconnection among some participants. Academic pressures and unstable relationships frequently change emotional difficulties. Many participants employed a combination of online reassurance and offline stability as coping mechanisms. This study highlights practical implications for mental health professionals, educators, and policymakers in fostering accessible and effective support networks..